Frequently Asked Questions

Sales

Network and Facilities

Billing

AUP/TOS

Support

Sales

Are there any hidden fees with your server pricing?
No, there are no hidden fees. The server's price will remain fixed for the life of the server.
Do you have a 30-day money back guarantee?
No. ServerBeach already offers a service with the lowest risk possible. Spammers, DoS attackers, and anyone else intent on illegal or AUP violating activity could essentially take advantage of our resources if we had a test drive or 30 day money back guarantee program. We are no hassle hosting without long-term contracts so it's virtually no risk. Just pay for 30 days and if you don't need or want the server after 30 days, then you can simply walk away.
Do you offer any co-location services?
Our goal at ServerBeach is to offer you a comprehensive platform for all your hosting needs. If your needs expand outside the ServerBeach dedicated server offerings such as requiring physical access to the servers, our parent company Peer1 can provide industry leading service in this area. For more information on Peer1 co-location services and how current ServerBeach customers may qualify for discounts, call ServerBeach sales at 1-800-741-9939, option 3.
Do you offer a reseller program or an affiliate program?
Yes. Visit http://serverbeach.com/affiliates/index.php or ask our sales department for details at 1-800-741-9939, option 3 or via email at sales@serverbeach.com.
Is there a sales tax on orders?
Only Texas residents are subject to a sales tax.
Do you provide a backup solution?
Yes, we offer FTP backup for $1/GB. To order, please log into your myserverbeach.com portal. You may also contact your Account Managers at 800-741-9939, Option 2
Do your Windows servers come with the .Net framework?
The .Net framework is included by default on our Windows 2003 servers and we do have a development server called Web Matrix Server. This offering has the Web Matrix tools that are application and database development tools for people that are doing development on the .Net platform. It also has SQL Express installed, which uses the same engine as MS SQL.
What are the advantages of having a control panel?
Control panels were designed to make the lives of both the server administrator and the individual users of that server simpler and more convenient. The tools they provide allow easy management of common tasks that can be mundane and time consuming.
Will my server have a web-based control panel?
You can order Plesk or Helm for your Windows server and Plesk or cPanel for your Linux server for an additional monthly fee. Our servers do not come with a free control panel by default. Our Linux servers do come with a free web-based server administration tool, Webmin, which allows control over various server functions. Webmin is not a true 'control panel' for virtual hosting, such as cPanel, Plesk or Helm but will help you administer the server.
Do the Linux servers come with Apache, PHP and MySQL by default?
RHES, CentOS and Fedora Core servers do come with Apache, PHP, and MySQL preinstalled. The Debian servers do not because there are multiple packages for each of these programs and we want to leave that option up to the server administrator.
What are your default video settings on Windows servers?
This is based on the Remote Desktop protocol, which has a restricted limit. You are free to install a third-party desktop control program (such as VNC), which allows higher resolutions and color depths.

Network and Facilities

Do you cap or throttle the bandwidth on my server?
No.
What TCP/UDP/ICMP traffic do you filter?
We filter a small number of ports in order to properly enforce our Acceptable Usage Policy and to prevent the spread of worms and viruses. If you would like to send an email with the list of ports you are concerned about, please address it to sales@serverbeach.com and we will let you know if the ports in question are filtered or not. We do not provide a public list of filtered ports.
Is there an overage rate if I exceed my allotted bandwidth?
$.30/GB
Do you have any monitoring systems in place to watch for DoS/DDoS, repetitive scans, etc, on your network?
Absolutely. We do monitor the network proactively to prevent any such attacks whenever possible. Please keep in mind that no company can protect you from a DoS attack. DoS attacks are not random, so if you are the target then you will likely get hit no matter where you are hosted. We do have extended relationships with our providers to thwart such attacks at the source when possible.
Do you have a test server I may connect to test latency?
East Coast US: Herndon, Virginia
64.34.160.92

West Coast US: Los Angeles, California
72.51.32.76

Central US: San Antonio, Texas
66.139.72.6

Billing

What is the time between billing cycles?
30 days, not "month-to-month". You will be automatically billed every 30 days.
Is there an annual discount option if I prepay?
We offer 1 month free for a 6 month prepay and 2 months free for a 12 month prepay. Please contact sales@serverbeach.com.
What are your payment options?
We accept Visa, MasterCard, and American Express only.
Do you accept PayPal?
We accept the PayPal MasterCard only.
How do I cancel my server?
Please login to your MyServerBeach portal and submit a request through our ticketing console. Please make sure to do this before your next billing date if you do not want to be billed again.
If I have a server at ServerBeach and want to migrate to a new one, do I have to pay for both at the same time?
You can place the order for your new server at least one week before your current server gets invoiced. Once you've done this, you will need to open a ticket to our billing department notifying us that you have placed your order for the new server and request the 1-week migration special. Once this has been done, we will extend the current servers billing cycle by 7 days and schedule it to go offline after the 7 days has been exhausted. This will allow you two weeks to migrate to your new server and avoid having to pay for two. Please be aware that it is the customer's responsibility to migrate the data between servers.
Do you prorate if I cancel before my billing date?
No. Billing is done on a 30-day cycle.

AUP/TOS

What/where is the AUP Policy?
The AUP document can be found at http://serverbeach.com/aboutus/aup.php.
Help! My Server has been suspended for an AUP violation, what do I do now?
Please send an email to abuse@serverbeach.com with your customer number and IP address so that we can provide a solution to get your server back online.

Support

Can I remotely reboot the server without your help?
Yes. RapidReboot technology allows you to reboot your server in the event all connectivity is lost. Just log into your myServerBeach portal to initiate the reboot with the click of a button!
What is the typical turnaround time for ticket requests?
We have a 24-hour guarantee for replies submitted via the ticketing system but it is typically a far more rapid process.
What do I do if, I get the error "No match for email address and/or password found" when logging into MyServerBeach?
You will want to be sure you are using the correct email address that is listed on the account. If you are sure it is correct then the problem lies with the password you are attempting to use. Be sure it is entered correctly as it is case-sensitive. You can use the “Forgot your password? Click here” link, and that will send a brand new, changed password to the email address on file.
I clicked the "forgot your password" link but it hasn't sent me a new password. How can I login?
Unless you see the error “no match for email address and/or password found” then the new password has been sent. Check your email account for any filtering that may have caused that email to go into a junk email folder.
When do I have to cancel my server if I do not wish to be billed again?
We need at least 72 hours notice in the form of a cancellation ticket submitted from your myServerBeach portal to be sure you are not billed again.
How long does an OS reload take?
Our guarantee is 24 hours but we average between 2-6 hours.
Is ServerBeach going to perform the backups for my server?
No. Performing regular backups is the responsibility of our customers and is highly recommended.
Does your DNS tool support SPF records?
No.
Will ServerBeach install SSL (Secure Socket Layer) certificates on my server?
If you provide the SSL certificate, we are happy to install it for you via a paid support ticket.
Do the Windows servers come with web-based email, or just email?
Windows servers installed without a control panel at ServerBeach come with the free version of MailEnable. It does not include a web-based client, only POP and SMTP.
Do you do an off the disk installation of RedHat?
Our installs come with the latest security patches (which an off-the-CD install would not), insuring that the installation you get will be both up to date and secure.
How are security patches handled?
Every server will have all the known security patches and safe OS patches applied before you gain access to the server. ServerBeach does its very best to provide you with an initial secure installation, but it is up to you to keep the server up to date and secure following installation. RedHat Enterprise Server, CentOS and FedorCore includes an option for automated updates, which can be preconfigured to run daily. Windows server can be set to run updates on its own.
How does ServerBeach detect intruders (hackers)?
We utilize various forms of Network IDS and monitoring but the security of your server is the server administrator's responsibility.
May I get more IP's from ServerBeach?
Yes. Simply login to your MyServerBeach portal and submit your request via the ticketing console. Each additional IP costs $1.00 US per IP per month. You can get the first 4 additional by just listing the domains in the request form. After 5 IPs per server, you must justify your IP usage per ARIN's Justification Protocol.
May I run my own name servers?
Yes. While we highly recommend using our name servers, if you have a specific need, we do not prevent customers from hosting their own.
Does ServerBeach have name servers for its customer's use?
Yes. In addition, the hostnames of our nameservers are not 'serverbeach.com' as it is a common request that the name servers not have the server host in them. We intentionally chose generic names for our name servers for this purpose. There is no cost to use our nameservers.